Shipping Policy
How long will my order take to arrive?
Orders are processed and prepared for shipping within 12-24 hours. Delivery times typically range from 8-16 business days after purchase for worldwide delivery, unless otherwise specified in the product description. Occasionally, we offer priority shipping options (e.g., 3-8 days). Shipping times are detailed in each product description and may vary depending on the specific item.
How does shipping work?
At Vivense.com, we collaborate with global merchants and top-quality artisans to bring you the best prices and innovative products. Your order may ship from various locations worldwide, using trusted carriers like USPS and FedEx.
- Standard delivery: 8-16 business days.
- If your order contains multiple items, they may arrive in separate packages.
You will receive a tracking number with each shipment, allowing you to monitor your order's progress.
For any assistance, we offer 24/7/365 ticket and email support. Our team is always just one email away, ready to help you.
How can I return an item?
Please refer to our Return Policy for detailed instructions. For further assistance, contact us at support@vivenses.com.
How long will it take for you to reply to my message?
We strive to provide one of the fastest response times in the industry. Most inquiries are answered within 1-3 hours, but please allow up to 24 hours, especially on weekends or holidays. We are committed to delivering exceptional customer support.